FAQ

Good Neighbor Roasters — FAQ Page

Frequently Asked Questions

Ordering & Payment

How do I place an order? Browse our catalog, add your coffee to cart, and check out. Simple as that. For bank transfers follow the steps below.

What payment methods do you accept? We accept debit card payments through our online store — this is the fastest and easiest way to order.

If you prefer bank transfer, you're welcome to pay via:

BIBD: 00010020260150
Baiduri: 0800740303729

After transferring, send your payment screenshot and order number to:

WhatsApp: +673 891 8146
Email: admin@goodneighborroasters.com

Your order will be confirmed once payment is verified.

Roasting & Delivery

When will my coffee be roasted? We roast to order — which means your coffee is fresh every time. Here's our schedule:

Order by	Roasted	Delivered
Monday 2pm	Monday	Tuesday
Wednesday 2pm	Wednesday	Thursday
Friday 2pm	Friday	Saturday

Orders placed after the cutoff will move to the next available roast day.

Do you deliver? Yes, we deliver within Brunei. Delivery details will be confirmed with you after your order is placed.

Can I pick up my order? Yes. If you'd prefer to collect in person, get in touch with us on WhatsApp and we'll arrange it.

The Coffee

Is your coffee roasted fresh? Always. We roast every order on the day it's scheduled — not in advance, not sitting on a shelf. You get it fresh.

What grind size should I order? We recommend ordering whole bean so your coffee stays fresh longer and you can grind to your preferred method at home. If you need pre-ground, reach out to us directly and we'll sort it.

What's the difference between filter and espresso? All our coffees are labeled as suitable for filter, espresso, or both. Filter brewing (pour-over, drip, Aeropress) tends to highlight clarity and lighter flavors. Espresso brings out more body and intensity. Most of our coffees work well for both — it comes down to your preference and setup.

What does SCAA Score mean? The Specialty Coffee Association of America (SCAA) scores coffee on a 100-point scale. Anything 80 and above is considered specialty grade. Our coffees range from 82 to 85 — meaning they've been evaluated and verified as quality beans at origin.

Wholesale & Café Supply

Do you supply cafés? Yes. We supply roasted coffee in 1kg bags for café use. If you're interested in a regular supply arrangement, get in touch and we'll have a conversation.